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CANCELLATION POLICY

Your business is valued and I appreciate your cooperation with the established policies.

NOTE for booking online:

To minimize potential No Shows or Last Minute Cancellations that do not allow enough time to book another guest, a credit card on file is required for all new appointments. Your credit card is not charged unless the Cancellation Policy is not honored. 

Because of this policy, a valid credit card number is required at time of booking. If you choose to use an alternate form of payment at the time of your appointment, you may do so. This policy also applies to gift card and certificate holders.

Booking is By Appointment, therefore traditional walk-in's are not an option though we encourage an inquiry as we may have availability. 

Cancellations

 In the event you need to cancel/reschedule, a 24-48 hours notice is required.  Any last minute cancellations or changes that occur without 24 hour notice will result in a charge of  50% of the reserved service. 

No Shows

If you do not call or do not show for your scheduled appointement.  You will be charged 100% of the service.

Late Arrival

Please plan to arrive 15 minutes early.  There is a 10 min grace period before being considered as a "No Show".   Should you arrive late, your session may be shortened and end at the scheduled time and you will pay for you full scheduled appointment.  Should you arrive more than 15 minutes after your scheduled treatment - you will be considered as a cancellation and the 50% cancellation fee will be applied.

Illnesses, Inclement Weather & Other Conditions

If you wake up sick on the day of your appointment, please contact me to reschedule.  Please do no show up sick, I will reschedule you for another day.  Should you show up with a cold sore, you will not be serviced - you will be rescheduled.  If for unseen circumstances occur for either one of us, please call me to reschedule or if a situation occurs for me (i.e. illness, family situation), I will call to reschedule.  

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or inclement weather, school closure that requires you or us to have to cancel or be closed, we will reschedule your existing appointment and no discount or charges will apply.

Cell Phone Use

We request that you do not use your cell phone during your treatments.

 

Age Requirement

Guests under the age of 18 must have parental consent to receive services.

We love children, however, no child under the age of 12 is permitted in the treatment room without an appointment.

Children under the age of 12 MAY NOT wait in the lobby unless they are supervised by an adult.

Gift Cards

If you prepaid by a Gift Card, the Gift Card will be considered redeemed and voided on the date of your appointment.

Maryland and Virginia Licensed.

Services include time for consultations.

Offers may not be combined with any current promotions.

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